Whitepapers

For the people who own the claims desk and its risk

Longer reads on the operating model behind InsightCW: what changes, what to control and what to measure.

Operating model

The agentic claims desk: an operating model

Which parts of claims handling are mechanical, how agents and adjusters divide the work, how authority is earned per action, the controls that make it defensible to a regulator and a model-risk function, what to measure, and the order to adopt it in.

The four autonomy levels and the three caps on them
Six questions model risk will ask, and the mechanism that answers each
Desk measures, not model benchmarks
A four-step adoption sequence, line by line

Read the whitepaper